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IT and Telecoms

IT Case study

On-line booking system for railway maintenance.

Background issues:

  • Perceived conflict between commercial performance and safety performance.
  • Politically sensitive background following the Paddington rail crash and performance demands from the government affecting all parties.
  • Regulator imposed standard and short time scales for implementation.
  • 1200+ contractors to engage initially.
  • Union engagement.
  • Provisional estimate for web based maintenance booking system £1m and procurement process and traditional project management process would take over 18 months.
  • New skills and training required – traditional training programmes would take too long.


Cost of the project:

In Practice

Showed great determination to achieve an acceptable outcome. Adapted well to the local environment. Good practical/commercial approach to drafting legal agreements. Showed patience and calmness throughout but also displayed ability to be impatient at the appropriate times. Right temperament, personality and skills for mediation work.

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